Refund policy

Return Policy

Cemi Studio
Est. 2025

We want you to love your Cemi pieces. If something isn’t quite right, we’re happy to help. Please review our return policy below.

Returns

We accept returns on eligible items within 14 business days of delivery.

To be approved for a return, items must:

  • Be in their original condition

  • Be unused and unworn

  • Include all original packaging and components

Items that show signs of wear, damage, or alteration will not be accepted.

Refunds

Once your return is received and inspected, you will be notified of the approval status. If approved, your refund will be issued to the original form of payment.

Please note:

  • Original shipping costs are non-refundable

  • Refund processing times may vary depending on your payment provider

How to Start a Return

To initiate a return, please contact us at [your support email here] within 14 business days of receiving your order. Include your order number and reason for return, and our team will provide next steps.

Final Sale Items

Unless otherwise stated, final sale items are not eligible for return or refund.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery so we can make it right.

Additional Information

Cemi Studio reserves the right to refuse returns that do not meet the conditions outlined above.

If you have any questions, feel free to reach out — we’re always happy to help.

Thank you for supporting Cemi Studio.

— The Cemi Team